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Privacy Policy

Privacy Policy

U-Send, Damstraat 107, 4701GM, in Roosendaal, is the data controller and operator of &
U-Send is committed to protecting your privacy. This privacy statement explains how we collect, use, disclose, store and protect your personal data.


This privacy statement applies to all U-Send -websites, -applications, -services and tools (collectively referred to as “Services”) that reference this privacy statement is referenced, regardless of how you access or use them including using mobile devices.

Personal data we collect

What is personal data?

Personal data is information about an identified or identifiable natural person. An identifiable natural person is someone who can be directly or indirectly identified by by an identifier such as a name, an identification number, location data an online identifier or one or more elements characterising the physical physiological, genetic, psychological, economic, cultural or social identity of that natural person.

Data that has been anonymised or aggregated so that it can no longer be used to identify a specific natural person, either in combination with other information or otherwise, we do not consider personal data. We collect personal data from you when you use our Services.

What personal data do we use and why?

This includes your name and address details. These are required for the performance of our Services, in particular for providing order processing. Without these data it is
possible to send you your order. With a view to this order processing we also send these name and address details to the supplier outside the EU, with whom we with whom we have made agreements to safeguard your privacy. If there is a legal obligation to do so, we will (possibly) also share your data with third parties. with third parties.

Your choices about how we use your personal data

You have choices regarding how we use your personal data to communicate with you, send you marketing information, show you customised and relevant ads and whether you want to remain logged in to your account.

Your rights

Under the AVG, you have the following rights:
– right to information (receipt of privacy notice);
– right to inspection (except for personal notes of
– right to correction, addition, deletion or blocking (only of factual
– right to object;
– right to data portability;
– right to be forgotten;
– right to restriction of processing of personal data;
– right to withdraw previously given consent.

A request for inspection, correction, restriction, opposition, transferability of data deletion of your personal data or withdrawal of previously given consent
can be sent via the contact details below. You will receive a response within four weeks of receipt of your request. There may be circumstances in which U-Send as a data subject cannot or cannot fully comply with your request as a data subject. These include statutory retention periods and/or other (legal) obligations.

How long we keep your personal data

We will retain your personal data for as long as necessary to provide the Services
you have requested or for other important purposes, such as fulfilling
our legal obligations, resolving disputes and implementing our policies. Our policy is to delete personal data one year after the successful order processing.

Cookies and similar technologies

When you visit or use our sites, services, applications, tools or messaging features, we or our authorised use, we or our authorised service providers may use cookies and similar
technologies to provide you with a better, faster and safer experience, and for advertising and marketing purposes. For more information see our full cookie policy.

How we secure your personal data

We secure your personal data using technical and organisational security measures to minimise the risk of loss, misuse, unauthorised access disclosure and changes. Our safeguards include, for example firewalls and data encryption, physical access management at our data centres and authorisation management for information access. If you believe your account, please contact us.

Contact us

If you have a question or complaint about this privacy statement, our privacy standards or our data handling practices, please contact us, with the subject ‘Privacy Statement Request’, our contact details can be found below.
Your right to lodge complaints with a data protection authority remains unchanged. data protection authority remains unchanged.


Still have questions?

Questions about our portal or services? Whatsapp us!
Our support usually handles your emails within 24 hours.