Tracking Page
Welcome to our platform’s documentation page on building a tracking page, designed to be your compass in navigating through order tracking seamlessly. We understand the importance of clarity when it comes to managing your order tracking, and our documentation is here to assist you every step of the way.
The value of an order tracking page
A well-structured order tracking page boosts customer trust in your brand and significantly reduces the need for customer service inquiries. The tool discussed on this page, will even automate updates to your customers, which can save you a lot of money.
Your Order Tracking Page
Default Situation
By default, we have set the standard tracking page to 17track.net, a reliable and clean platform for viewing tracking details. This means that when Shopify sends a mail to your customer, after we update the trackingID, this will re-direct by default to 17track.net.
While this setup works well, you can significantly enhance your customer's experience by using the Shopify app, Track123, which we highly recommend.
Why Track123?
Track123 offers the ability to create a fully branded tracking page, providing a cohesive and professional customer experience. Here’s how it can transform your order tracking:
With Track123, you can customize your tracking page to reflect your brand's identity. Add your own logo to ensure consistent branding throughout the customer journey. Furthermore, you can hide the China origin of the package, which often causes unnecessary concern among customers. Instead, the app allows you to show the last-mile carrier, giving your customers clear and relevant information about their shipment's progress.
One of the standout features of Track123 is its capability to update Shopify's native tracking links. After setting up your branded tracking page, you can configure the app to automatically replace Shopify’s default tracking links with your custom URL. This means that your customers will only see your tracking page, allowing you to maintain full control over the information they receive.
Another significant advantage is the app’s ability to send automated notifications directly to your customers. When an order is ready for pickup or if a delivery attempt fails, Track123 can automatically notify your customers. This feature is incredibly useful as it helps ensure a higher success rate for deliveries, reducing the likelihood of failed attempts and improving overall customer satisfaction.
How to set-up Track123?
To set up Track123, start by installing the app from the Shopify App Store. Once installed, you can begin customizing your tracking page. Add your logo and set your preferences to hide the origin of the package and display the last-mile carrier. Then, configure the app to update Shopify's native tracking links to your custom URL.
Next, create a new page in Shopify that will serve as your custom tracking page. This can be done through the theme editor via apps. This page can be fully customized, allowing you to add collections, promotional banners, or other relevant information that might interest your customers. By doing so, you turn the tracking page into an engaging extension of your store, providing additional value to your customers.
Finally, set up the automated notifications to keep your customers informed about their orders. This ensures that your customers receive timely updates about their shipments, enhancing their overall shopping experience.
In our experience, the support team of Track123 is very eager to help you set-up the app just how you want.